This Is our Village

Saturday, April 15, 2017

Comcast has to go

This mornings internet outage convinces me even more that comcast has to go. along with billing issues.
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4 comments:

  1. elainebApril 16, 2017 at 8:12 PM

    Does anyone know how to get rid of error 14 on Xfinity on Demand channel 1. I have phoned Comcast every day for a week, have rebooted, pulled plugs, pinged, etc. Still not fixed, cust svc seems helpless. I am homebound this week.

    ReplyDelete
    Replies
    1. UCO PresidentApril 16, 2017 at 8:29 PM

      Hi Elaine,
      The following from the Xfinity Forum:

      Error 14 on demand apparently means that the box is receiving a SLIGHTLY weak signal. The signal was strong enough to still get through in High Definition but not strong enough to enable OnDemand. Traced a section of cabling from a splitter to the box and found a lack of continuity in the shielding. Replaced that section with a new one that was good both in the shielding and the center wire. OnDemand works extremely well.

      Dave Israel

      Delete
    2. elainebApril 18, 2017 at 11:19 AM

      Thank you Dave, you did better than 9 different cust svc people. Strangely enuf, Error 14 departed an hour ago, just as a Tech was arriving, after 10 days of total frustration and calls to 9 different cust svc people. Oh Comcast.

      Delete
  2. Bob RiveraApril 18, 2017 at 7:02 PM

    and you'll get the charge for the truck rolling.... time to go!

    ReplyDelete

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