I had a bad experience yesterday (October 3, 2023). We had a glitch with Wi-Fi and I lost my Internet connection. I tried everything to get it back. I have a Geek Squad account so I called them. I had to look up their number on my smartphone and the first number I saw on Google I called, which was a huge mistake. It looked legit because I used them many times before. I let them have access to my computer and all hell broke loose. He got access to my Amazon account and got access to my credit card stored there and charged $690.00. I immediately called my charge card and reported it and they are sending me a new card and noted the charge. He also charged on Amazon a Sandisk TB Ultra microSDXC and I received it today which cost $90. I am sending it back.
Thank God I don't store any passwords on my computer. I changed all my passwords I did call the real Geek Squad from Best Buy and gave them access to my computer and they showed me the difference. The scammer still had access to my computer and running the Task Manager. The real Geek Squad closed everything the scammer was on and cleaned and tuned up everything on my computer and I now have access to the Internet. The whole process was around 40 minutes.
The Geek Squad technician said the scammers are becoming very smart and it's easy for anyone to get scammed when they have trouble with the computer.
Please be alert so you don't have to go through the experience I had. I am so careful and never had any virus or trojan on any computer I owned or when I worked and consider myself computer smart, but I got taken.
This is an update on Geek Squad scammers. Fortunately, not all is lost and the scammer didn't gain anything but aggravating me and making my day a living hell. He actually thought when I received the gift cards I would call him and give him the numbers and codes. I sent back the Sandisk card that was $90 and put it into my Amazon account. The rest was 3 Best Guy gift cards for $200 each. They are not refundable but I will have to use them in Best Buy. I need a new dishwasher anyway so it's not a problem.
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