Hi all,
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Following is a message that I sent to FPL on a secure FPL Customer Service Web site on 19 May, 2011. The response from FPL follows. Please read the FPL response, and be very cautious if people claiming to be FPL agents knock on your door or call you. FPL states unambiguously that they do not offer Energy Audits in such unsolicited manner. UCO has NOT endorsed these people.
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Hi FPL,
We have individuals in Century Village, WPB claiming to be FPL employees, conducting Energy Audits.
They are claiming to be "working in conjunction" with the United Civic Organization.
They are arriving in private vehicles with no FPL markings.
Despite a realistic looking logo on door knob hangers, some of our residents doubt that they are actually FPL employees.
These people are reported to be using "hard sell" techniques, pushing products that our elderly residents do not understand or desire.
What we need to know is simply this; are these people really FPL employees, or are they imposters propagating a SCAM on our residents?
If we do not receive a satisfactory written response within seven days, this issue will be turned over to PBSO for investigation.
David B. Israel
President
President
United Civic Organization
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FPL Correspondence: Inbox
Date: Fri, May 20, 2011 at 5:20 PM
Subject: FPL Correspondence
mailed-by: fpl.com
UNITED CIVIC ORGANIZATION INC
2102 WEST DR
WEST PALM BEACH FL 33417
Dear David Israel:
Thank you for your correspondence.
FPL customers have recently received unsolicited inquiries and phone calls from multiple companies with unrealistic promises of energy efficiency savings and inaccurate information about FPL programs.
These companies are in no way affiliated with FPL. We have reason to believe these companies are attempting to scam customers and providing fraudulent information about FPL's services.
We are advising customers to be skeptical about claims that sound too good to be true and to be very cautious about providing any personal information to representatives of these companies.
The state is encouraging consumers who receive these calls to file a complaint by calling 800-435-7352 or visiting http://www.800helpfla.com/
We appreciate your notifying us of this incident. Please visit www.fpl.com/FPLprotect
for more information.
for more information.
FPL continues to offer free online and in-person home energy surveys to help customers better understand their energy usage and find ways to save money on their monthly bills. We also provide other free or low-cost services, incentive rebates and discount programs to help customers make their homes more energy efficient. FPL representatives never make unsolicited phone calls or visits to offer these services.
Should you have any questions regarding this matter, please do not hesitate to contact us at http://www.fpl.com/email
(Please copy this information into the Address field of your browser if clicking on it does not take you to our Web site).
(Please copy this information into the Address field of your browser if clicking on it does not take you to our Web site).
Sincerely,
FPL Customer Care Center
FPL Customer Care Center
Did anyone deal with the "FPL's" who came around a few weeks ago. I chased them away, told them I like my place just the way it is, thank you.
ReplyDeleteGive me a break!!!!! The Rapture is upon us and You put this FPL crap permanently on top of other posts. I am lodging a complaint with GOOGLE
ReplyDeleteHi Mike,
ReplyDeleteMay 20, 2011 7:27 PM,
Just for three days Mike. This FPL issue is very important to our residents.
You can rapture galore in three days; I would also consider obtaining a statue of Baal!
Dave Israel
Three DAYS , it will all be over in less than 24 hours,Your killing me Dave!!!!!!!
ReplyDeleteBAAL , Old Test , New Test, For God's Sake It's the Rapture man!!!!!!!!!!!
ReplyDeleteThanks Dave. These three guys (in a red, blue and green shirts)were around our building earlier this week. We tried to chase them off, but they said UCO and its President said they could be there, and told us off. We told them we'd call the Sheriff--they then called us a bad name, and finally left.
ReplyDeleteHow are these people getting into the village?
ReplyDeleteMany thanks, Dave, for following this up in your usual thorough way. I'm going to post the reply from FPL on our bulletin board.
ReplyDeleteIf Security, and COPS, and bloggers are on the lookout for these people we should be able to get rid of them.
ReplyDeleteDon't worry about this stuff, We'll all be gone 1hr&17min.
ReplyDelete