GOOD SERVICE DESERVES RECOGNITION - HAVERTYS

I wanted to take this opportunity to let my fellow residents know of the excellent customer service I received from Havertys Furniture on Okeechobee. Two seasons ago, we purchased a sectional couch at the aforementioned store. When we returned this season, we noticed one of the pieces started turning a yellowish/green by the foot rest and seating area. I took the protection plan that supposedly covered "anything" that went wrong with the piece. I submitted the claim and was quickly denied by Guardian Insurance in an email that did not even provide for a reply or further discussion. We went to Havertys where we purchased the piece and met with John Aldao, the manager. He was empathetic and understanding. It was clear he wanted to help. He went on his computer and prepared a "ticket" for us to alert Haverty Customer Service of our issue. Shortly thereafter, we received a call from Haverty Customer Service asking us about the condition. Within two days we learned Haverty would replace the piece and they would deal with Guardian Insurance. The piece was delivered today. The moral of the story is you get what you pay for. Luckily, we chose a reputable company that stands behind its merchandise and a manager that was willing to work with a customer to ensure satisfaction. If you are shopping for furniture, I recommend visiting that store and letting Mr. Aldao know you read about his good work.