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So, who is Brian Roberts? Brian is the CEO of COMCAST, the company that was founded by his father. COMCAST has some 22 million TV subscribers, and about 26 million INTERNET subscribers. Following is an Email that I sent to Brian this very day. I hope CEO - Brian reads my Email, and thinks about the 14 thousand seniors here in Century Village - West Palm Beach.
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Hi Mr. Roberts,
I am Dave Israel, President of the United Civic Organization of Century Village, West Palm Beach, Florida.
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We recently decided, after much negotiation, to change our Cable provider from COMCAST to Atlantic Broadband, effective July 2019.
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Initially, COMCAST contracted with one Charlie Gilsinan to recover COMCAST equipment from our 7854 residential units, which he was doing, very efficiently - a great convenience to our senior residents.
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Then, we have reason to believe, that a local COMCAST sales chief, Rafael Visbal, who lost the COMCAST account here in Century Village, interfered with Charlie's recovery work and caused it to be terminated, see:
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This spiteful act is causing great inconvenience to thousands of senior citizens, and is highly unworthy of a great company like COMCAST.
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We would appreciate this decision being reversed, and that Charlie be re-engaged to recover COMCAST equipment immediately.
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Dave Israel
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PS: Lanny, I hope this answers you and many others who are asking the same question that you raised in this blog.-
Hi Dave,
ReplyDeleteThank you for answering my question about why the sudden change in the ease with which we residents of Century Village had been able to return our old Comcast equipment. I don't know who this Rafael Visbal is—whether he is the same Comcast representative who was at the Broadband committee meeting I attended and took our decision to accept Atlantic Broadband's proposal with such ill grace (everyone there commented on it). Whether this Rafael Visbal was he or is another Comcast official, you are right: the responsible Comcast person has brought great inconvenience to our Village of 8500 condos and 14,000 SENIOR CITIZENS. For our residents, many of whom do not drive, to have to have a friend drive them to the Comcast headquarters or the UPS store, and very likely have to wait in a long line, will be REMEMBERED.
Comcast already had a shaky reputation among many folk I know inside and outside our Village. People have asked: Are they (Comcast) the best just because they are the biggest? We senior citizens have families throughout the East Coast. You can be sure when they hear of this act, apparently done out of spite, they will tell others. COMCAST MANAGEMENT HAS AN OPPORTUNITY TO MAKE MATTERS WORSE BY DOING NOTHING, OR TO REDEEM THEMSELVES AND MAKE PEOPLE BEGIN SPEAKING BETTER OF THEM BY RESTORING WHAT WAS WORKING WELL.